Returns and Refunds
NordicEVOO
We want you to be happy with your purchase. Here you will find information about the right of withdrawal, returns, refunds, damaged goods, and complaints relating to purchases made through nordicevoo.no.
14-Day Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when you buy online. The withdrawal period starts on the day you receive the goods.
If you want to exercise your right of withdrawal, you must notify us clearly within 14 days of receiving the goods. Contact us at support@nordicevoo.no and include your name and order number so that we can help you more quickly.
You may use the withdrawal form included with your order confirmation, but you are not required to do so.
Opened Bottle or Can
The right of withdrawal does not apply if the seal on the bottle or can has been broken after delivery, because olive oil is not suitable for return for health and hygiene reasons once it has been opened.
Please contact us before returning an item if you are unsure whether it can be returned.
Returns
After notifying us, the goods must be returned without undue delay and no later than 14 days after your notice.
Send returns to:
NordicEVOO
Borgeskogen 21
3160 Stokke
Norway
You are responsible for the cost of returning the goods when exercising your right of withdrawal.
Please pack the goods securely and use a trackable shipping method. Keep the receipt or other proof that the return has been sent.
Condition of Returned Goods
You may examine the goods in the same way as you would in a physical shop. If the goods have been handled more than necessary to establish their nature, characteristics, and functioning, we may deduct the resulting loss in value from your refund.
Refunds
When you exercise your right of withdrawal, we will refund the amount you paid, including the cost of standard delivery.
If you selected a delivery method that was more expensive than standard delivery, we will only refund the cost of standard delivery.
The refund will be issued without undue delay and no later than 14 days after we receive your notice. We may withhold the refund until we have received the goods or until you have provided proof that they have been returned.
The refund will be issued using the same payment method you used for the purchase, unless otherwise agreed.
It may take a few days for the amount to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Goods
If the goods are damaged upon delivery, have a fault, or do not match your order, please contact us as soon as possible at support@nordicevoo.no.
Please include:
- Your order number
- A short description of the problem
- Photos of the product and packaging
- Photos of any damage caused during transport
Keep the product and packaging until the matter has been resolved.
Incorrect or Missing Items
If you have received the wrong product, an incorrect quantity, or something is missing from your order, contact us at support@nordicevoo.no. Include your order number and explain what is missing or incorrect, and we will help you.
Exchanges
If you would like to exchange a product, contact us at support@nordicevoo.no. We will find a suitable solution based on the condition of the product and current stock availability.
Complaints
The right of withdrawal and the right to make a complaint are two different rights. The right of withdrawal applies when you want to cancel a purchase within the withdrawal period. A complaint applies when the goods have a fault or defect.
Complaints are handled in accordance with the Norwegian Consumer Purchases Act (forbrukerkjøpsloven). The complaint period is two years from the date you received the goods. Read more in our Terms of Service.
Contact
If you have questions about returns or refunds, contact us:
NordicEVOO
Email: support@nordicevoo.no
Return address: Borgeskogen 21, 3160 Stokke, Norway
Website: nordicevoo.no