Terms of Service
NordicEVOO · SCANDINAVIAN VENTURES AS
Seller
SCANDINAVIAN VENTURES AS
Org. no.: 934 551 273
Address: Olav Selvaags plass 4, 0252 Oslo, Norway
Email: support@nordicevoo.no
Website: nordicevoo.no
1. General
These terms apply to purchases of products through nordicevoo.no by consumers in Norway. By completing a purchase, you confirm that you have read and accepted these terms.
The agreement consists of these terms, the information in your order and any terms specially agreed. Specially agreed terms take priority over these terms, as long as they do not conflict with mandatory law.
2. Ordering
When your order is complete, you will receive an order confirmation by email. Please check that the information in the order confirmation is correct.
You are responsible for making sure that your contact, payment and delivery details are correct. If you notice a mistake in your order, contact us as soon as possible at support@nordicevoo.no.
3. Prices
All prices at nordicevoo.no are in Norwegian kroner (NOK) and include VAT. Shipping costs and any other costs are shown before you complete your purchase.
The price that applies is the price shown in the online store when you place your order. We may change prices, products and campaigns. Changes do not apply to orders that have already been confirmed.
4. Payment
The available payment methods are shown at checkout, for example Vipps, card and Klarna.
The amount is charged when you place your order.
If you pay with Vipps or Klarna, the payment provider’s own terms also apply. SCANDINAVIAN VENTURES AS does not store card details.
5. Delivery
The goods are sent to the address you provide when placing your order. Orders are normally processed within 2–3 working days, and delivery normally takes 3–5 working days after the order has been sent.
Free shipping applies to orders of NOK 799 or more when choosing Pickup point. Shipping prices and delivery options are shown at checkout.
The risk for the goods passes to you when the goods have been delivered. With Pickup point, the goods are delivered when you collect the parcel. With Home delivery, the goods are delivered when the carrier has handed the parcel to you or left it at the delivery address.
Extra virgin olive oil can turn cloudy or solidify at low temperatures. This is natural, the oil returns to normal at room temperature, and it is not considered a defect.
Read more in our Shipping Policy. If delivery is significantly delayed, please contact us at support@nordicevoo.no.
6. Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal under the Norwegian Cancellation Act (angrerettloven). The withdrawal period starts on the day you receive the goods.
If you want to use your right of withdrawal, you must notify us clearly before the period ends, for example by email at support@nordicevoo.no. You may use the withdrawal form included with your order confirmation, but you are not required to do so.
After notifying us, the goods must be returned without undue delay and no later than 14 days after your notice.
Return address:
NordicEVOO
Borgeskogen 21
3160 Stokke
Norway
You are responsible for the direct cost of returning the goods.
You may examine the goods in the same way as you would in a physical shop. If the goods have been handled more than necessary to establish their nature, characteristics and functioning, you may be liable for any resulting loss in value.
The right of withdrawal does not apply if the seal on the bottle or can has been broken after delivery, because olive oil is not suitable for return for health and hygiene reasons once it has been opened.
7. Refunds
When you exercise your right of withdrawal, we will refund the amount you paid, including the cost of standard delivery. The refund will be issued without undue delay and no later than 14 days after we receive your notice.
If you selected a more expensive delivery method than standard delivery, we will only refund the cost of standard delivery.
We may withhold the refund until we have received the goods or until you have provided evidence that they have been returned.
The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.
8. Complaints About Faults and Defects
If the goods have a fault or defect, you may submit a complaint under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven).
Notify us within a reasonable time after you discovered, or should have discovered, the defect. The complaint period is two years from the date you received the goods.
If the goods are damaged upon delivery, contact us as soon as possible. Send an email to support@nordicevoo.no and include your order number, a short description and photographs. Keep the goods and packaging until the case has been resolved.
The right of withdrawal and the right to complain are two different rights. The right of withdrawal allows you to cancel the purchase within the withdrawal period. A complaint applies when the goods have a fault or defect.
9. Privacy
We process personal data in accordance with applicable data protection regulations. We do not sell your personal data. Read more in our Privacy Policy.
10. Customer Service
If you have questions about an order, payment, return or complaint, contact us at support@nordicevoo.no. We reply as quickly as possible on working days.
11. Disputes
Please send any complaint to us first at support@nordicevoo.no so that we can try to find a solution.
If we cannot reach an agreement, you may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. If mediation does not resolve the matter, the case may be brought before the Consumer Disputes Commission (Forbrukerklageutvalget).
12. Governing Law
Purchases made through nordicevoo.no are governed by Norwegian law, including the Consumer Purchases Act and the Cancellation Act.
13. Changes to These Terms
We may update these terms when necessary. The current version will always be available at nordicevoo.no.
Changes do not apply to orders that have already been confirmed.